Overview
Due to our online-only presence at this time, we are unable to offer refunds on orders outside our fulfillment service. However, our fulfillment service does have its own guarantee (about 30 days or less) that can assist with issues in your order. Typically, this means something went wrong with the fulfillment service. We do not accept products as that is not how our Fullment partner service works.
If you feel you nevertheless eligible for a return or to give us feedback on your experience, please submit a ticket by emailing us at support@yourstorymatterstojesus.com.
Refunds
As we stated, our refund policy is not available unless the issue is with an item that had problems before or during the initial shipping. In the event we do deem it approved to process a return, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted. (How Long Does a Credit Card Refund Take? | Credit Karma)
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, follow our refund policy and contact us at support@yourstorymatterstojesus.com
Exchanges
We only replace items if they are defective or damaged during the shipping process up to the delivery. Please contact us at support@yourstorymatterstojesus.com if your situation aligns with our refunds policy.
Need help?
Contact us at support@yourstorymatterstojesus.com for questions related to refunds and returns.
